My order is on hold, what now?

In this case, the payment is still being processed. This applies to a BACS payment in the UK. Did you pay with a BACS payment? Then your order is on hold. The BACS bank transfer has a process time of 7 Business days. As soon as the BACS payment has been received, the order will be shipped immediately. Shipping time is 1-2 business days. If you have paid with SEPA payment, it may happen that the payment is on hold and that our bank is waiting for the payment to be transferred. SEPA Direct Debit (DD) payments are an asynchronous method, which means funds are not immediately available. A charge created from a SEPA Direct Debit source can remain in a pending state for up to 14 business days from its creation, although the average time is around five business days.